Haus of Swag: Frequently Asked Questions
1. How do I contact Haus of Swag?
Call us today at 877-880-SWAG (7924). Our call center is open M:F from 10am-3PM, Eastern Standard Time. If you have nosy co-workers and prefer to email us - that works too! Please email us at firstname.lastname@example.org and/or email@example.com
You may also drop us a 'nice' post card to tell us how much you dig us at: Haus of Swag | PO Box 330297 | Brooklyn, NY 11233-9297
Order related inquiries: firstname.lastname@example.org; general info and non-urgent inquiries: email@example.com
1A. Do you have a physical storefront? No. We are an online-only entity.
2. What forms of payment do you accept and what are your shipping methods?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
All orders are shipped via USPS (United States Postal Service) daily, Mon-Friday; cutoff time is 3PM. Once shipped, all orders are assigned a tracking number of which to track your package and are sent through the automated PayPal processing system via the email that was used at the time of your purchase.
Expedited shipping is available by 'request only'. If you would like your item shipped overnight, please email us at firstname.lastname@example.org and we can add an additional expedited service charge to your order.
Shipping costs vary per garment configured by weight and destination.
***Please be aware that once your package has shipped, we will not be able to make any changes to the delivery address including holding the package at a USPS facility. Haus of Swag is not responsible for packages once the USPS confirms they have been delivered. Inquiries for lost, delayed or misplaced packages must be made via your local USPS office/carrier. Once you file a claim with USPS, you can also make an inquiry with the courier on your route or with your local postal service to ensure it was not accidentally delivered to the wrong address which unfortunately does occur. If you decide to file a claim through PayPal your tracking number is automatically uploaded which will state that your package was indeed delivered which may deem your claim invalid; it is best to contact us first to assist for best resolve. We will gladly resend/replace package(s) if tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages which states DELIVERED in mailbox/porch/reception etc.***
2A. Do you offer exchanges and/or refunds? We want you to be happy with
your order so we will gladly exchange ONLY items deemed DAMAGED, FAULTY; or
exchange items for smaller or larger sizes up to 7 days from your
original order invoice.
Sorry, we do not offer refunds.
If for whatever reason you are unhappy with your purchase, we will allow an online store credit of up to 60 days of purchase which can be used as a form of payment for the pricing and availability of any online items priced identical or closer in value to your original purchase. Promo codes are not valid with online credits. Unfortunately we do not offer credits physically at trade-shows or events, please call or email us if you have any additional questions at email@example.com or 877.880.7924
All products should be returned unworn/unused with original packaging
and tags. The customer is responsible for return shipping fees incurred
for transit package; unless faulty or damaged goods. If you bought an item using a discount code, only the discounted price
you paid will be refunded, not the original full price of the item or
the current price of the item.
Any refund given will be the cost of the items returned only, postage will not be refunded.
Clearance, promos and markdowns are final sale - no refunds or exchanges.
3. Do I need a PayPal account to purchase with Haus of Swag?
The short answer is no. We use PayPal as our payments provider as they are the trusted source for internet payments that provide an extra level of security for your payments. As a merchant, we never see your sensitive financial details. You can opt to pay with a regular debit or credit card instead of signing up for a PayPal account, however after you've input your information, you will be asked to create a PayPal account at the very bottom of the screen to which is optional. Unfortunately, we do not have control to omit this step, but we promise it doesn't hurt a bit.
3A. How Do I Know When My Order Has Been Processed And/Or Shipped?
In-stock orders are processed in 1-2 business days from the date of your purchase (in most cases). We work diligently to process all orders in a timely manner and our daily cut-off time is 3pm, eastern standard time. Most orders are processed immediately upon receipt during normal business hours, M:F, 10am-3pm. Please be mindful of
the time that you purchase. For instance if you placed an order at 1am in the
morning, your order will obviously be processed on the following
business day. Once your item has been submitted, you should receive an automated email notification with an assigned order # that your order has been received. You will subsequently receive an automated shipping notification email that your order has been shipped with an assigned tracking number of which to track your package. If you're order is taking longer to process and ship (4-7 business days), this may be due to a peak season, high spike in sales volume or bulk pre-sales which in any case we apologize.
PRE-ORDERS undergo the exact same process with the exception of an assigned date that orders will begin to process. PRE-ORDERS are shipped in the manner in which they are received. We're always here to help with any questions you may have so don't hesitate to drop us a line at: firstname.lastname@example.org! You may also call us 877.880.7924
4. How do I know what size to order?
Our sizes will generally range from a S-XXXL. This means the variations in sizing are as follows: Small, Medium, Large, XL, 2XL and 3XL. Most of our fashionable tops, i.e. tunics, tie-waist, open-back and off-shoulder tops run true to size up to a L. Fashionable pieces tend to run smaller and are not true to size.
We use a few different designer brands of ladies' tees, but in general, the ladies' shirts are fashion forward, stretchy and often form-fitting. The S size is very small, so if you're hesitating on getting the small size, try ordering a size up. This will work pretty much in each size, if you are unsure always, always buy one size up. Also, most of our tees will have extra length that gives more room with an added length for low-rise jeans wear.
US WOMENS – T-Shirt Size
Small – 2-4
Medium – 6-8
Large – 10-12
XL – 12-14 2XL 14-16
Chic & Curvy sizes range from XL-3XL in Missy Young Women standard sizing.
PLEASE NOTE: Each item listed will have it's own individual sizing chart. Please be sure to review very careful to find the size that is most comparable to your fit and structure. Not all sizes are true and/or baby doll fit.
In any case, each product listed will also include a SIZING CHART in the additional photos section.
******Fashion rule: Always order one size-up on garments/t-shirts if you are unfamiliar with sizing. It's a safe bet that you will be comfortable and have room for tech issues such as washing, dry-cleaning, etc.*****
orders arrive and
are physically in-stock, processing times are 2-3 business days.
Pre-orders are shipped in "blocks" in the manner in which they are
received. You will receive an email notification once your pre-order has
shipped. Daily shipping cut-off times are 3PM, EST. Please be sure that
if your email or address has changed, you notify us immediately as we
will use the email and address listed from the PayPal database at the
time of your purchase. As a standard, all orders including items which
show in-stock, are shipped together once fulfillment is complete with
While we try to be as accurate as possible with release dates for pre-orders, in some instances - dates are moved up due to production and or shipping times . If dates for physical stock on pre-orders has changed, we will update the change within the ordering details for each item. If the change is significant (i.e. longer than 7 business days), we will submit an email with details to all pre-existing customers.
4B. Are your items LIVE STOCK, do you keep in-house inventory or are your items produced as ordered? We are an established retail brand so what you see is what you get. If an item is showing in-stock, it is indeed in-stock and ships within 2-3 days of your purchase. In most cases orders placed before our 3 pm EST daily cut-off, ship the same day (unless otherwise indicated). We are not a print-as-you-order type establishment. However, if an item is showing as a pre-order, it will have an estimated date of arrival within the description of the product and these items are not live-stock, ready to ship items.
4C. How come you guys don't answer DM's or social media questions? While we'd love to answer every question via social media, it's unfortunately impossible. We do not monitor social media, DM's or otherwise for customer-related questions. Social media is primarily used as a promotional tool. Chat with us at: email@example.com if you have an order inquiry; general info and non-urgent inquiries, please email us at: firstname.lastname@example.org
5. Will my item look exactly like the picture?
Yes, your item will still look just like the template photo we use as standard for exhibiting the color and graphic design of the tee. But please note each garment and/or product is printed individually, so very tiny differences may occur with regard to color variations and sizing. We always add additional real live shots of most items so customers can see an up-close and personal view of the item before purchasing. If an item does not show additional photos, please feel free to email us at email@example.com and we'll gladly email to you any photos available of the style you are interested in.
6. How do I take care of my garment?
Care instructions are included in the neck of all of our apparel. Please be sure to read carefully and follow the instructions provided on the inside tag label of your item. We strongly recommend that when you wash your garment, you wash it inside out, on a delicate cycle and let it air dry. If you choose to dry it, please make sure that you tumble dry on the lowest dry cycle. NOTE: For all silk-screened foil, or textured patterned prints we strongly suggest you turn it inside out to avoid peeling and cracking. Over time, this is inevitable depending on the care taken for these specialty items.
7. I would love to use Haus of Swag for a publicity shoot/talent/promotional purpose, who do I contact?
Got a photo shoot, promotional tour or a need to use one or more of our Haus of Swag tees…woo-hoo, we’re glad! Simply contact us at firstname.lastname@example.org and give us the ‘deets’ (that’s details) on what, who, when and where and we’ll review your request and promptly get back to you.
7A. Sample requests: All samples sent out are of standard industry size 2-10; unless otherwise requested sample stock. Please email email@example.com if you require samples along with deadline and editorial/media info. Please write 'sample request' in your subject header. Unfortunately, we can not honor all sample requests. All requests are reviewed and solely at management's discretion.
8. Product Availability/Restocks
Although we make every attempt to keep a sufficient amount of items in stock, from time to time, we do sell out of certain products. If we are out of stock on an item you've ordered, we will give you notice via email and/or the item itself will show an "out of stock" reference on the site. Any changes will be reflected in your order total as well as your shipping confirmation.
Some items once sold out, will not return to the site while others will be repetitive depending on customer need and trend/season turnover. We are an ever-changing brand and to keep up with demand and trends, we rarely repeat an EXACT replica of a sold-out style. However, popular graphics and main-stays do get put into production rotation once sold-out, but we may remix the style of tee, tank or tunic the graphic gets printed on to give new customers an opportunity to rock something fresh. Because of the rapid pace of our inventory, we strongly suggest ordering once items have either posted or arrived online as we do not have definitive dates for restocks unless otherwise noted or listed as a pre-order item. Please be sure to subscribe to our newsletter so you get first dibs on restocks and new arrivals!
While we don't restock EVERY currently stocked item; popular items may come back due to high demand! Customer care can't provide any information about items that are sold out.
We do NOT restock per size. Items are restocked in their entirety based on the sizes available (S-3XL). If an item is sold-out in the size you wish to purchase, it is only restocked when the entire group is restocked.
Our prices can change from time to time with no prior notice due to varying printer charges, supply & demand or any factors outside of our control. We regret if this is any inconvenience to you. New designs may be different prices than those which were previously set as we gauge market demands, trends and popularity. All of our garments are silk-screened and custom printed individually. We are not a mass produced style brand which means that extra care has gone into each and every item we produce. Simply, what you receive from us is in essence one-of-a-kind. With regard to travel shows, pop-up shops and trade market, our prices will be lowered to meet the demands and for competitive purposes. However, these prices are not negotiable with regard to our e-commerce website.
10. How secure is Haus of Swag’s storefront?
Haus of Swag uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
11. I don’t see my question here; may I contact Haus of Swag direct?
Of course! Call us toll-free today at 1-877-880-7924 and someone will assist you with any further questions or issues that you may have. Don't have time to call, simply email at firstname.lastname@example.org and we will respond promptly.
Terms and Conditions of Use
Haus of Swag and/or its affiliates provide Web site features to you subject to the following conditions. If you visit or shop at hausofswag.com, you accept these conditions. Please review them carefully. In addition, when you use any current or future Haus of Swag service or business, you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service, business or laws. If these conditions are inconsistent with such Terms, such Terms will control.
The only information we store is the details you entered on ordering, except for credit/debit card details, we do not see these, or store these, PayPal securely encrypts your credit/debit card details. We will only email you if you have placed an order with us. Your details are stored (except credit/debit card details) but are NEVER passed on to third parties.
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Copyright and Trademarks
Haus of Swag, Sisters With A Grind is a registered trademark. All content included on this site, such as text, graphics, logos, button icons, images, audio, data compilations, and software, is the property of Haus of Swag, Sisters With A Grind or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Haus of Swag and protected by U.S. and international copyright laws.
Haus of Swag and other Haus of Swag graphics, logos, page headers, button icons, scripts, and service names are pending trademarks, registered trademarks or trade dress of Haus of Swag in the U.S. and/or other countries. Haus of Swag namesake, logos and graphic designs may not be used in connection with any product or service that is not Haus of Swag’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Haus of Swag.
Website License and Site Access
Haus of Swag grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Haus of Swag. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Haus of Swag. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Haus of Swag without express written consent.